Challenge: A maintenance department was becoming overloaded with the amount of service jobs needed to be fulfilled within the calendar year. The team wanted to reengineer their work process to increase the efficiency of their activities without hiring external contract labor.
Solution: The maintenance staff was manually entering work request instead of using the automated scheduling service provided within the computerized maintenance management system (CMMS). This non-value added work equated to an underutilized factor of 74%. The resolution was to implement an improvement strategy to automate work requests.
Results: Automating the scheduled activities in the CMMS increased efficiency by 67% and by level-loading the routine workload, the team was able to increase the availability of other staff. This waste elimination project removed the need to hire an additional full-time equivalent, which also reduced their cost to serve.