Our team had a systemic challenge with Non-conformance reports (NCR's). The issue was that the manufacturer/supplier continuously produced improper Certificate of Conformances (CofC's). The CofC's are documents certified by a competent authority that the supplied good or service meets the required specifications. If something is incorrect with the CofC or the packaging, we cannot accept which causes waste (delays and inefficiencies to our work process).
I collaborated with a team of cross-functional experts from each department to implement an interim process in where the manufacturer /supplier could scan and send the CofC's prior to delivery. The team is working on a more robust and substantial approach to reduce NCR’s by 100% which is most likely involve more than one process. Until then, scanning-in a document is simple and addresses the root cause.
When you are interacting with multiple vendors it’s not easy to get them all to agree and complete the process in some form of consistency. This short term solution enables us to overcome this challenge.
So far, this implementation has reduced our NCR's by 30% and increased efficiency by 70%.