Refund PolicIES
Request Procedure
Refunds must be requested by sending an email through our online contact form HERE to be eligible for consideration. Requests received by any other method including direct email to a staff member or a private phone conversation cannot be considered or processed.
For magazine single print issue purchases: Our customers have 60 days from the time of purchase to report a damaged or missing item in order to be considered for a replacement or refund. Contact our customer service department HERE, if you need assist with your order.
For digital design services: All digital product sales are final due to the nature of customized, downloadable files and your permanent access to them once they’ve been delivered. Thanks for understanding. If you’re not sure if a digital product is a good fit for you, or if you have any questions, please email us at info@reengineer.co anytime and ask all the questions you’d like. (Digital products and/or digital designs includes flyers, social media kits, social media graphics, brochures, videos, business cards).
For advertising services: All sales are final unless otherwise noted. Once we have begun service or labor on your project, accounts, orders, etc, we do not issue refunds for any reason. All services are offered at the client’s own risk: no guarantees, no refunds, no exchanges, and no credits. Re.engineer Inc. and its affiliates, subsidiaries and vendors cannot and will not be responsible or liable for you monetary investment or loss in any way.
**Digital advertisement providers typically do not offer refunds on ads, clicks, budget, etc. From our own direct experience, once you have invested money for ads on Google, Facebook, Twitter, LinkedIn, etc, you will almost certainly not receive refunds for any reason, no matter how compelling or justifiable your case may seem. They and many others like them, simply do not issue refund requests or service issues, including but not limited to loss of investment or loss of business.
There are no refunds on any completed work.
Order Fulfillment & shipping Policy
Re.engineer Inc. works with a third party printer and the receipt of orders may take up to 2 to 4 weeks to process (depending on the current backlog of orders and demand for printing supplies). Overall, the magazine orders are shipped within 4 to 6 weeks from when the order is placed. Once an order ships, you will be notified by email with tracking details.
Business days are Monday through Friday. Holidays and weekends are not included and no shipments are processed on those days.
After an order leaves our facility, it is the sole responsibility of the carrier to deliver the order in good condition and in a timely manner. If an order arrives damaged a claim must be filed with the carrier. Please keep all original shipping containers and take pictures of the damages. Failure to properly document damages may disqualify you from product replacement or reimbursement.
If an order is returned as undeliverable, a refund will be given minus the cost of shipping.